Request deletion of your Elarcam app account and associated data.
This page applies to the Elarcam mobile app provided by Shenzhen Connors E-commerce Co., Ltd.
A 30-day cooldown begins when the request is accepted. You may sign back in during that period to restore the account. After the cooldown, the account is permanently deleted and associated cloud events are cleared.
If you cannot access the app, email us from the address associated with your Elarcam account. Include the account email address and state that you want the account and associated data deleted. We may ask you to verify account ownership before processing the request.
Email an account deletion request
Email: elarcam@elarcam.com
Deletion covers the Elarcam account, profile information, device associations, app settings, alerts and cloud-stored media associated with the account. A camera must be paired to another account before it can be used again.
We may retain limited records where required for security, fraud prevention, transactions or legal compliance. These records are retained only for the applicable purpose and period described in our Privacy Policy.
Deleting an Elarcam account does not automatically cancel a subscription billed by Google Play. To prevent future charges, first open Google Play > Payments & subscriptions > Subscriptions > Elarcam and cancel the subscription.
For questions about an account deletion request, visit Support & Contact or email elarcam@elarcam.com.